Find answers to 40 common questions about load optimization, containers, cargo properties, stacking rules, reports, database management, API integration, and troubleshooting.
CubeMaster Online is a cloud-based load planning and optimization software developed by Logen Solutions. It calculates the most space-efficient way to pack cargo into sea containers, trucks, pallets, cartons, and ULD air cargo units — helping businesses reduce shipping costs and improve logistics efficiency.
Because it runs entirely in your web browser, there is nothing to install. You can access your load plans from any desktop or mobile device with an internet connection.
CubeMaster Online supports five primary load types:
CubeMaster Online works seamlessly in all modern web browsers:
The application is optimized for desktop and laptop screens (1024px or wider recommended for interactive 3D editing).
Yes. All communication with CubeMaster Online is encrypted via HTTPS/TLS. Your load data, cargo databases, and account information are stored securely on cloud servers with daily automated backups. Each company's data is logically isolated — other companies cannot access your loads or databases.
CubeMaster Online offers several subscription tiers with monthly and annual billing options. Plans differ in user seats, container limits, available load modules, and access to API integration. Visit our Pricing Page for current tier details.
Click your profile icon in the top menu to open the Account & Subscription page. Then click Manage Billing & Payment Method to upgrade your plan, add user seats, or update payment information.
Each user should have their own user login seat. Users within the same company share identical equipment and cargo databases, and can collaborate on load plans by enabling the Share with other users option when saving.
Open the Account & Subscription page from your top profile icon. In the Account Information section, click Change Password, enter your current password, type your new password, and click Save.
From the Home View, click one of the Create buttons (New Truck Load, New Sea Container Load, New Pallet Load, New Carton Load, or New ULD Air Cargo Load). This opens the Edit View where you:
In Step 1 – Containers, click the [+] button to add containers. You can bring items from your saved database library or add custom dimensions manually. You can add multiple container types to a single load — CubeMaster will select the most optimal combination.
In Step 2 – Cargoes, click the [+] button. Three methods are available:
Quick Rules Buttons in Step 2 let you quickly configure common constraints (Max Weight limit, Max Price per vehicle, Load Type priority, and Container Selection mode) without opening the full Rules dialog.
Click Save in the command bar. Enter a Title and optional Description. Enable Share with other users to make the load plan accessible to your entire team.
Yes. From the Home View, click any load under Recently Saved or All Saved and Shared to open it in Edit View. Modify the cargo or rules and click Save again.
A Drop Deck (or step-deck) is a container or trailer with two different floor levels — a higher front deck and a lower rear deck. CubeMaster supports step height and length specifications for both Sea Containers and Trucks.
Yes. In Step 1, you can mix different container types (e.g. 20 FT and 40 FT High Cube sea containers). The optimization algorithm will automatically select the best combination to minimize overall shipping cost.
Go to Database in the top menu and select your container type (Sea Containers, Trucks, Pallets, Cartons, ULDs). You can add custom equipment specifications or modify default container templates.
Cargo items support basic properties (Length, Width, Height, Weight, Qty, Color), rotation orientation rules, palletizing rules, unit-load groupings, delivery priority sequence (Required / Optional / Immediate), and custom description fields.
Required items must be loaded (unfitted items appear in Exceptions). Optional items fill remaining empty space after Required items are loaded. Immediate items prioritize filling less-full containers first.
The Pieces Inside field defines how many individual inner units are packed inside a single master carton (e.g. 12 bottles per case). Reports automatically calculate total piece counts based on loaded cartons × Pieces Inside.
In Step 2, click [+] > Upload from Excel. Map your Excel columns (Name, Length, Width, Height, Weight, Quantity) to CubeMaster fields and import directly into the edit grid.
CubeMaster features 7 rule categories: Basic (order & weight limits), Stacking (stack value & support rates), Grouping (same-group containers), Pulling / Time Windows (multi-stop routes), Palletizing, Advanced, and Axle Weight Balancing.
Basic (Max Volume First) is designed for ultra-fast calculation. Optimization (Levels 1–5) runs deep heuristic algorithms for maximum volume utilization and complex stacking constraints.
Stacking rules govern item placement. Stack Value controls vertical ordering (heavy cargo lower down, fragile cargo on top). Minimum Support Rate enforces base surface area contact (e.g. 80% minimum support).
Assign delivery stop sequence numbers to cargo items. In the Pulling rules tab, CubeMaster optimizes placement to ensure Last-In-First-Out (LIFO) unloading sequence without disturbing preceding cargo.
When enabled, the optimizer maximizes identical cargo items within a single container before filling the next vehicle, preventing fragmented inventory across multiple trucks.
Four main views are available: Tree View (hierarchical tree), List View (tabular grid), Tile View (container cards with utilization %), and Report View (printable manifests).
The Analysis View provides interactive 3D graphics, loaded space coordinates, empty space gap lists, and total weight distribution metrics for detailed inspection.
CubeMaster automatically generates 15 report types including Load Summary, 3D Load Diagrams, Loading Map, Picking List, Axle Weight Compliance, Exceptions (Unloaded), and Commercial Packing Lists.
Click Print in the command bar to print directly or export reports to high-resolution PDF documents.
CubeMaster provides 8 shared company databases: Sea Containers, Trucks, Pallets, ULDs, Cartons, Cargoes, Users, and Saved Loads.
Yes! All container and cargo records are shared across all team members in the same company for seamless collaboration.
Go to Settings > Basic and select your unit preference: English (Inch + Lbs), Metric (mm + Kg), or Metric (Cm + Kg).
In Settings > Basic, upload your corporate logo image. The logo will automatically print on all generated load reports and 3D manifests.
In Settings > Integration, configure an external Webhook URL to trigger real-time JSON events whenever load plans are created, modified, or saved.
Yes! CubeMaster provides REST Web APIs (Calculation API, Database API, Archive API) supporting SAP, Salesforce, Dynamics, NetSuite, Oracle, Manhattan, and custom ERP systems. Visit our API Page or Integration Hub for detailed guides.
Cargo appears under Exceptions (Unloaded Cargo) when it cannot fit due to weight limits, container dimension limits, or strict orientation/stacking rules. Add containers or adjust orientation settings to resolve.
Use Basic (Max Volume First) or Optimization Level 1 or 2 for rapid calculations. Reserve Level 4 or 5 for final complex load planning.
Verify that the load creator enabled Share with other users when saving and that both user accounts belong to the same company tenant.
For technical inquiries, feature requests, or API assistance, contact Dr. Chang at chang@logensolutions.com or visit www.logensol.com.
Try searching with different terms like "API", "pallet", "pricing", or "truck".
Our logistics engineering team is ready to help you optimize your shipping workflow.
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